Privacy and Security

Thank you for visiting www.whalezcandles.com. Whalez Candles is committed to honoring and protecting your privacy while at the same time providing you with a first rate online shopping experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this Web site, how such information may be used, and what security measures are taken to protect your information. By submitting information through our Web site, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. This Privacy Policy does not cover any website other than the Whalez Candles.

 

1. Effective Date of this Privacy Policy

This policy is effective as of 4/17/18.

 

2. Collections and Use of Information

When you visit our Web site ("Site"), place an order, otherwise interact with our Web site, and/or contact us via e-mail, certain information is or may be collected. Among the types of information that may be collected are the following:

  • If you place an order, we may collect your name, company, address, phone number, email address, billing information, the kind of product purchased and other information about your purchase

  • If you sign up for emails, we will collect your email address

  • If you send us an email, we will collect your name, email address, and any information that you may choose to submit with the e-mail message

  • If you participate in any surveys, contests, wish lists, fundraising, and other voluntary offerings provided on the Web site, we will collect any information you submit as part of such offerings

  • We may collect information about your use of coupons and other discounts on our online store, including the number of discounts used, interests and shopping preferences.

  • We may collect any other information you provide us in response to suggestion forms or other questionnaires.

  • We also collect the following information via technology ("Navigational Information"). We collect your browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit. We also use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. We also track the number of visits to a particular page and user-specific information on which pages a guest visits, average length of time spent on the site and similar site usage data. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). "Cookies" are small bits of data that a web site can send to your browser and may then be stored on your hard drive. We use cookies in connection with certain features on our Web site. We use the Cookies to enable us to store items in your shopping cart and may also use them to help provide you with customized or tailored information or services. You can set your web browser so that you will always be notified when you receive a Cookie. Persistent Cookies can be removed by following Internet browser help file directions.

  • When you visit this Web site or view one of our e-mails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Web site and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may also collect Navigational Information through the use of cookies on the web sites of those companies that serve our advertisements. We have no control over, do not review, and cannot be responsible for these outside web sites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside web sites. In addition, please be aware that these outside web site have their own privacy policies that are applicable to the information they collect.

Third Party Advertisements
We may also use third parties to serve ads on our Web site. We may authorize certain third parties to automatically collect information about your visits to this and other websites, your IP address, your ISP, the browser you use to visit our Web site, the kind of product you purchased (but not your name, address, email address, or telephone number). They do this using cookies, clear gifs, or other technologies. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Site and the other sites tracked by these third parties. This policy does not apply to, and we are not responsible for, cookies or clear gifs in third party ads, and we encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology.

Use of Information
We use information we collect for the following purposes. We use information to analyze, manage and improve our Web site so that we may continually strive to provide you with the best shopping experience that we possibly can. Information on traffic patterns and the number of page visits and the like helps us to further develop and improve our Web site layout to better meet your needs. Of course, we also use information such as your name, address, phone number, e-mail address and credit card information to contact you, create your account, respond to your inquiries, send you a catalog and to process, deliver and receive payment for your purchases, and provided you the service that you requested (e.g., enter you into a sweepstakes). We may use such information to send you a promotional materials (e.g., a catalog or notify you of services, special offers, new products and other services that we believe may be of interest to you), or to send you administrative emails (e.g., notify you of important new changes in our Web site). We use collected information to help us diagnose problems with our server or other technical issues relating to the performance of the Web site. We may also use this information to improve our products and services and for internal business purposes, such as generating statistics and developing marketing plans.

 

3. Security

Whalez Candles takes reasonable precautions to protect the security of your personal information. Our Web site is hosted on servers that utilize SSL server software. Any credit card information that you provide is encrypted while it is being transmitted over the Internet in order to reduce the possibility that such information can be read by an unauthorized person. Any credit card information collected by us is stored in files held behind a firewall designed to protect your information and to deny unauthorized access by outside users. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we use reasonable efforts to protect your personal information, we

 

4. Opt In/Opt Out

If you do not wish to receive promotional e-mails (e.g., emails regarding special offers or catalogs) from us, please let us know by sending us an e-mail to matt@whalezcandles.com Please be sure that your e-mail includes your name and address. You may also change your preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from us. When you create and account or complete a feedback form or one of our surveys, you may opt-out of receiving promotional correspondence from us.

Despite your indicated e-mail or mail preferences, we may send you service related communication. For example, we may send you notices of any updates to our Terms of Use or Privacy Policy and when you purchase from us online or through our catalogs, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or mail to address questions or issues specific to your order or for other service-related reasons, even if you have opted to not receive promotional communications.